At Skin & Shape, we strive to provide the best service possible. However, we recognise that, on occasion, we may not always get things right. If you have any concerns, suggestions, or feedback regarding our services, we’d be delighted to hear from you. Your input is invaluable to us, and we’re committed to using it constructively to enhance the quality of our services.

To ensure a straightforward process, Skin & Shape has a single email address for all complaints. Simply send your concerns to hi@skinandshape.co.uk. We aim to acknowledge all formal written complaints within two working days and to provide a full response within seven working days.

Rest assured, your complaint will be thoroughly investigated, and you will be treated with respect and courtesy throughout the process. We will keep you updated on the progress of your complaint and any actions we intend to take to resolve the matter.